1. General Policy Overview
Zeeti Digital Services (Pty) Ltd provides custom web development, digital architecture, and brand identity services. Due to the bespoke nature of custom software and design, our refund and cancellation policies are structured to account for the unrecoverable labor, time, and resources dedicated to your project once execution begins.
2. Project Cancellations
- Prior to Project Commencement: A client may cancel a project before any development, research, or design work has begun. In this event, a full refund of any deposits paid will be issued within 7-10 business days.
- After Project Commencement: Once the project brief is approved and technical work or design has commenced, the initial deposit (typically 50% of the project total) becomes strictly non-refundable. This covers the labor and architectural setup already executed.
- If a client wishes to terminate a contract mid-project, they must provide written notice to inbound@zeeti.co.za. The client will be invoiced for the pro-rata hours worked up to the date of cancellation.
3. Refund Eligibility
Refunds are not granted for:
- Change of mind after a project has commenced.
- Delays caused by the client's failure to provide necessary content, credentials, or feedback.
- Completed and deployed digital infrastructure, landing pages, or codebases.
- Domain registration or third-party hosting fees incurred on the client's behalf.
4. Performance Guarantees
If Zeeti Digital Services fails to deliver the agreed-upon digital infrastructure according to the technical specifications outlined in the project scope, we will rectify the code at no additional cost. If the scope cannot be fulfilled due to our own technical limitations, a partial or full refund will be negotiated based on the completed milestones.
5. Contact
For billing disputes or cancellation notices, please contact inbound@zeeti.co.za.